GAINDE 2000 provides timely assistance via phone, fax, mail or on site to all users through:

Facilitation Centre

The Facilitation Centre has been set up to assure the system’s back office management, but also to address the needs of the users who do not have online access to the system. Data capture operators create ORBUS files on the latter’s behalf and monitor the state of progress.

Help Desk

Users having pending files have the right to use the services of the Help Desk for the following aspects:

• General information on ORBUS procedures
• Data capture assistance
• Technical assistance
• Online resolution of hitches
• Monitoring of files
• Reporting of hitches or belated processing
• Any other information or assistance related to the running and use of the ORBUS System

To meet users’ demands, the Facilitation Centre puts at their disposal:

• A Call Centre open Monday through Friday from 8h30 to 17h30
• A web user space

Training

Training sessions are intended for ORBUS users and aimed at making them perfectly understand and use the system, from file creation to the collection of issued documents. Moreover, some selective training sessions can also be staged on demand.
The Facilitation Centre also stages upgrading sessions in the form of seminars. The latter are generally held every 6 months.